Effective Date: September 15th, 2023
This Privacy Policy is effective as of the date stated above and supersedes any prior policies.
Welcome to Lovum Doors! At Lovum Doors, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, www.lovumdoors.com. By accessing or using our website, you consent to the practices described in this policy.
By placing an order, the Customer acknowledges and unconditionally accepts these Terms & Conditions. The Purchase agreement shall be governed by theLaws of San Diego County, California. This acceptance expressly supersedes any conflicting warranties, terms and conditions, claims and promises provided by the Customer, Customer agents or third-party agents on behalf of the Customer, which shall be considered null and void unless Lovum Doors, LLC explicitly agrees to them in writing. In any instance where there is a discrepancy between these Terms & Conditions of Sale and the Customer requirements or any other documentation from Lovum Doors, LLC, these Terms & Conditions shall prevail. Please note that Lovum Doors, LLC reserves the right toam end these Terms & Conditions of Sale at any time without prior notification. The Terms & Conditions of Sale posted on Lovum’s website will be theGoverning document.
Lovum Doors, LLC provides its pricing information to the Customer through its proprietary quoting software. Sales Quoter is exclusively utilized for the purpose of quoting and ordering Lovum Doors products. Quotes issued by Lovum Doors are valid for a period of ninety (90) days from the date of issuance applicable only to the specified product, sizes, configuration, finishes and glass. Should not be a complete purchase within this validity period the quote will expire. Quotes may be refreshed after expiration. However, it is important to note that both, options, and prices are subject to change.
All purchase orders must include the necessary information required for order processing. It is the Customer’s responsibility to ensure the completeness and accuracy of the order information including size, orientation, configuration, finish color(s), sill height, distance to the ocean and elevation of the site where the door(s) are to be installed, and any other specification. Lovum Doors, LLC manufactures Standard and Custom folding doors, windows, and screens according to the specifications stated in the signed order by the Customer. Lovum Doors, LLC does not assume responsibility for determining the suitability of its products for any intended use and/or application, including whether the product complies with Customer’s project plans and specifications, or forCustomer’s specific location applicable building codes and regulations or environmental conditions.The binding contract of sale between Lovum Doors, LLC and the Customer is established upon the Customer’s signature on the quote, along with any associated disclosures, product drawings, and additional documents provided via Lovum electronic signature platform. In conjunction with theseTerm & Conditions of Sale and the receipt of the initial invoiced down payment. The order confirmation issued by Lovum Doors, LLC serves as the company’s acceptance of the purchase order.
We ensure our pricing transparency, the price of the product is as specified in the order, clearly stated in US dollars. The total price encompasses the cost of the product itself, packaging and crating necessary for safe transportation, all applicable taxes, shipping fees, and delivery charges. It may even include charges associated with special delivery requirements the Customer may have to their site. However, Lovum Doors, LLC reserves the right to notify theCustomer of any price adjustments before delivery. These adjustments may be necessary due to factors beyond Lovum Doors, LLC’s control, including but not limited to increases in taxes and duties, changes in delivery methods or dates requested by the Customer, or delays caused by the Customer’s failure to provide accurate information or instructions.
Customers are required to adhere to Lovum Doors, LLC’s order procedure to initiate and complete their orders. Any changes to this payment procedure require written authorization and signature from Lovum Doors, LLC VP of Sales. Here is what constitutes a completed order:
Upon completion of the Purchase Order Lovum Doors, LLC will issue a written confirmation of the order. A 50% deposit of the total order amount plus applicable taxes, is due either at the time of contract or within 48 hrs. of signing. Order lead times and production schedules will begin once payment has cleared. As the product reaches the finalization stage, the Customer will be invoiced for the remaining balance of the order, plus applicable taxes, shipping, crating and delivery charges. This amount is payable within 24 hrs. of receipt. Lovum Doors, LLC will not release any product that has not been paid for in full. For any delayed final payments after five business days, a 1.5% monthly fee on the outstanding amount an applicable storage fees will be added.Customers are not entitled to withhold any payments by asserting credits, setoffs, or counterclaims against Lovum Doors, LLC. Furthermore, Lovum Doors,LLC reserves the right to set off any amount owed by the Customer against any payable amount to the Customer, in addition to other available rights or remedies.
Lead times for product are provided for informative purposes only. The delivery schedule stated in the Purchase Order is based on our current production capacity, all deliveries are estimated and may be subject to change. Special custom orders typically require longer delivery times compared to Standard products; the Customer is clearly informed of current lead times before placing the Order. Customers will be promptly informed of any changes to the delivery schedule as soon as they are identified. Lovum Doors, LLC cannot be held accountable or responsible for any costs arising from unexpected delays beyond our control. Reasonable changes to the estimated delivery date do not give cause for order cancellation, refusal to accept the product delivery and for damages of any kind.
Lovum Doors, LLC retains full discretion and authority to accept or reject any and all orders from the Customer. Purchase Orders may be cancelled or revoked by Lovum Doors, LLC without liability to the Customer if the cancellation or revocation is due to conditions beyond Lovum Doors, LLC’s control, including but not limited to, acts of God, fire, major disasters, war, terrorism, vandalism, and accidents.
The customer may cancel a Purchase Order without penalty within (5) business days from the date Lovum Doors, LLC confirmed the Purchase Order. Once a Purchase Order is accepted, changes are not possible. To make any changes the Customer must cancel the existing order and submit a new order with the desired changes. This new order must include the relevant drawings, notes, attachments, signed authorization forms, approvals and the signed Terms and Conditions. The new Purchase Order will state the revised completion and delivery dates. If necessary, a new invoice will be generated reflecting any charges owed to Lovum Doors, LLC due to the Customer’s change request for any materials ordered to fulfill the original purchase order, or any amount sowed to the Customer as a result of the changes. The deposit previously made will be assigned to the new order number. Any balance due to Lovum Doors,LLC shall be payable immediately to avoid further delays. Any money owed to the Customer will be deducted from the remaining balance or refunded uponthe Customer’s request within 72 hrs. of the new Purchase Order submission.
At Lovum Doors, LLC, our pricing model includes standard wrapping for all our products. Keep in mind, any quoted delivery dates are approximate as they depend on courier availability, Lovum Doors shall not be liable for any delay in the delivery. Shipping costs are structured with a base price depending on the region (western, central, and eastern) plus a per-panel fee. Deliveries are curbside only, so it’s crucial that the Customer arranges for personnel and/or equipment like dollies, pallet jacks or forklift to safely move the product to a secure storage area.
If the delivery site has special requirements, i.e. smaller truck for tight roads, a tailgate or equipment to take the product on unpaved long driveways, or uphill locations, or if the product will be transported and stored at an elevation higher than 2,500 ft. the Customer must inform Lovum Doors, LLC when placing the order. Not doing so can lead to delays, potential damages and extra charges. Customers are responsible for all costs related for these special requirements.
Every delivery will come with comprehensive documentation. Lovum’s transport includes a delivery note, while LTL (Less Than Truckload) deliveries come with a bill of lading. Both documents contain the Customer’s information, delivery address, details of the delivery, order number, number of crates (if applicable), panels, and any lose items. The product must be delivered to the address specified in the Purchase Order. It is crucial that the Customer or a designated responsible person is present to inspect and receive the product upon arrival and sign the delivery note or bill of lading to confirm acceptance. It is the customer’s responsibility to inspect the packages before accepting goods., if any damages are spotted, report to the courier driver immediately and complete a report.
Document the damage with notes, photos or videos, and inform Lovum Doors as soon as possible. If significant damage affects most of the product, refuse the delivery. For minimal damages, conducting on-site repairs is generally more efficient for your convenience. Customer is aware if no one is present to inspect and remove the product from the tailgate, the delivery will not be completed. Any expenses incurred from scheduling a second delivery attempt will be the Customer’s responsibility. Lovum Doors does not organize international shipping, it is the Customer’s responsibility to provide Lovum Doors with a delivery address for a warehouse or international courier depo to drop the product. The Customer is responsible for receiving the product off the truck, completing import forms, and handling duties taxes, fees, costs, and any other charges associated with the importation of the product.
Customer understands that if a delivery notes or bill of lading is not signed due to forgetfulness or refusal, but the product is taken from the truck, this will be considering acceptance from the Customer. No claims for shipping damage will be accepted once the delivery vehicle departs from the site and the driver does not have a report of it.
Once Lovum Doors, LLC products are accepted for by the Customer or an assigned responsible person, both title and risk of loss or damage transfer to the Customer. From that moment, Lovum Doors, LLC is no longer responsible for any loss or damage to the products. The customer takes on full responsibility for the received products and must indemnify and hold Lovum Doors, LLC harmless for any damages, claims, liabilities, loses, or expenses arising from negligence by the Customer or any third party. This includes but not limited to issues related to storing, warehousing, stocking, installing, or transporting the products, as well as Customer selection of products, installation repairs, applying third party window film, security devices, and product alterations, or repairs by unauthorized third parties. Our standard and Custom products are manufactured to the Customer’s specifications, which is why we enforce a no return policy.
Lovum Doors, LLC provides Coastal, Inland and International Warranties tailored to the location where our products are installed. It is the Customer responsibility to read and familiarize themselves with the appropriate warranty for their product. Warranties are provided by the vendor and available printer friendly PDF on our website. When unwrapping your Lovum Doors product, any damages or missing parts must be documented while the product remains inits wrapping, and before installation. It’s crucial that Customers adhere to our installation guide to maintain warranty coverage, failure to adhere to the installation, care, and maintenance guidelines will void your limited warranty.
The installation manual is provided by Lovum Doors to the Vendor-installer and it’s also available online. With each product we provide an Owner’s Manual that include detailed door maintenance and operation instructions, along with an installation checklist for installers to complete. Lovum Doors, LLC provides online a list of professional Vendor-installers online as an informative resource. However, the Customer has the responsibility and freedom to select any professional contractor or installer that best fits their project needs and to install their Lovum door following our installation guidelines. Lovum Doors, LLC neither endorses or assumes responsibility for the work of independent contractors, and none of the listed Vendors-installers are affiliated with Lovum Doors, LLC. If the Customers is not the end user, the Customer is responsible for registering the door on our website and delivering the Warranty andOwner’s Manual to the end user if applicable. Additionally, they are responsible to inform the end user about the proper operation and maintenance of Lovum Doors products.
Lovum Doors, LLC reserves the right to occasionally deviate from the conditions or limitations outlined in this contract. However, such deviations are situational and temporary, determined solely by Lovum Door LL. It’s important to understand that this exception do not constitute a waiver of our right to enforce all terms, conditions, and limitations of this agreement.
Even if a particular provision or clause of this contract is found to be invalid or unenforceable, it does not impact the validity or enforceability of the remaining provisions. Moreover, if either party, in any instance, chooses not to insist on the performance of any term of the contract, this should not be seen as a waiver of any rights or future obligations under the contract.
The failure to make a required payment when due, the insolvency, bankruptcy of the Customer, or being subject of seizure or collection for the benefit of creditors, are occurrences that shall constitute as reasons for default of the Purchase Order agreement. In addition, to any and all other rights available according to law, if either party defaults by failing to substantially perform product provision, term, condition, or the failure to make a monetary payment when due, the other party may elect to resolve by mediation or arbitration.
There are moments when situations beyond our control challenge our capabilities. If either party finds itself unable to fulfill its obligations due to unforeseen circumstances-what we term ‘Force Majeure’. In a scenario where natural disasters like earthquakes, floods, or pandemics strike or even human induced events such as wars, or riots happen. These are situations when operations can be disrupted. It’s in these critical times that the party affected must inform the other party immediately. This ensures transparency and allows us to understand that the obligations will be temporarily paused until the situation is resolved.
Force Majeure encompasses a range of events: Acts of God, fires, explosions, vandalism, energy shortages, and even the unfortunate situation where suppliers go out of business, or materials are depleted, lost or destroyed in transit. The affected party is expected to use reasonable effort to overcome the obstacles and resume normal operations as soon as possible. If the cause of nonperformance is something within the party’s reasonable control-committed, omitted or caused by its employees or affiliates-then it’s to them to address it responsibly.
At Lovum Doors, LLC, we reserve the right to assign, transfer, charge, subcontract, or manage our rights and obligations under any contract as needed.This flexibility allows us to adapt and respond efficiently to business requirements. However, Customers are not allowed to assign, transfer, charge, subcontract, or handle their rights or obligations under the contract in any manner without obtaining prior consent from Lovum Doors, LLC. This ensures that we maintain control over the quality and execution of our agreements.
In the event of a dispute arising between Manufacturer and Vendor, the parties agree to adhere to California Law for resolution. Any dispute with Lovum Doors, LLC will not be determined by Jury trial, both parties are knowingly waiving the right to a Jury trial. The preferred method of dispute resolution is for the parties to discuss the matter between them. If failed the parties can elect to submit all disputes to a mutual agreeable mediator, with each side to bear its own fees and costs. If discussions and mediation fail to resolve the dispute, the parties agree to submit the matter to a mutually agreeable arbitrator pursuant to the current arbitration rules of the American Arbitration Association. The arbitrator must be knowledgeable about the issues related to the subject matter on this contract to ensure a fair and equitable resolution for both parties. The mediation and arbitration shall take place in San Diego,California. The arbitrator shall not have authority to modify any provision on this Purchase order contract or to award punitive damages. Both parties shall continue to fulfill their respective obligations under this contract, during the arbitration.
If any provision of this purchase order contract is found to be invalid or unenforceable for any reason, the remaining provisions will remain in full force and effect. Should a court determine that a provision is invalid or unenforceable but could be made valid and enforceable by limiting it, then that provision will be considered rewritten, construed, and enforced within those limits.
By signing the Order Purchase agreement, you agree to these Terms and Conditions.
If you have any questions, concerns, or requests regarding our Terms and Conditions, please contact us at:
Lovum Doors, LLC
2575 Pioneer Ave. #101
Vista, CA 92081
